FAQ

• Question

  Can I use downloaded icons to create work for a client?

  Answer

  You can use our icons for your projects as long as they comply with our usage rules: Read more

• Question

  What are the benefits of a Premium Membership?

  Answer

  As a Premium User you will be able to download licenses that will allow you to use our icons without attribution. Furthermore, you will download our icons in SVG, EPS, PSD, BASE 64 and PNG formats.

  Also, your download limit will be extended to 2000 icons per day.

• Question

  How many collections may I create?

  Answer

  Free accounts have a limit of 3 collections (50 icons-limit in each one); on the other hand, premium accounts can create unlimited collections (256 icons-limit in each one).

• Question

  Will I get an invoice of my purchase?

  Answer

  Our system automatically generates an invoice about 24 hours after we have received the payment.

  You will be able to download it from your Subscriptions page.

• Question

  Is my subscription automatically renewed every month?

  Answer

  Yes. Your subscription will renew automatically unless you cancel this option (always with the original price, no discounts apply for renewals). To cancel the automatic renewal of your subscription and avoid future non-desired payments you must cancel your subscription from your user's profile.

  
  Please make sure you do this after you have received a message from Flaticon confirming that the payment of your purchase has been successfully completed, otherwise you will cancel your subscription completely.

• Question

  Can I cancel my subscription and order a refund of my purchase?

  Answer

  At Flaticon we want you to be happy. So, if you are not completely satisfied with our services, we offer a 30-day refund guarantee.

  You can get the full refund within 30 days from the purchase date, if and when, you didn’t get to use the service, that is, you haven’t downloaded any icon.

  If that is your case, you can request the refund through support@flaticon.com

  You can only request the refund of the current billing period. Please note that previous subscriptions cannot be refunded. Read more.

• Question

  What is the difference between the Free and Premium members?

  Answer

  Free member: you must add a link to Flaticon and credit the author in exchange for using the icons. To credit the author, you must use Designed by Flaticon in case the icons were made by Flaticon, or the author's name in other case.

  How I must insert the attribution?

  
  Premium member: you can use the icons without crediting the author, be it Flaticon or one of our contributors. Additionally, you will have access to exclusive resources available only for premium users.